Relationship manager (KBL Bank)

Role & responsibilities Position Title: Area Head Karnataka Bank

Department: Bancassurance / Partnership Distribution

Location: Chennai

Reporting To: Zonal Head / Regional Head – Bancassurance

Role Overview

The Area Head – Bancassurance will be responsible for driving business

growth through bancassurance channel partners across assigned

branches/territories. The role requires strong relationship management with

partner bank branches, sales leadership, and team management to achieve

revenue, productivity, and customer satisfaction goals.

Key Responsibilities

•

Business Development & Sales

•

• Drive insurance sales through partner bank branches within the

assigned area.

• Achieve business targets (premium, revenue, product mix,

persistency) as per company objectives.

• Identify cross-sell and upsell opportunities to maximize wallet

share.

•

Relationship Management

•

• Build and nurture strong relationships with bank branch

managers, cluster heads, and staff.

• Ensure alignment between bank stakeholders and company

objectives.

• Conduct regular joint business reviews with bank leadership.

•

Team Leadership

•

• Lead, mentor, and motivate a team of Relationship

Managers/Partner Support staff.

• Provide training, coaching, and performance feedback to

improve productivity.

• Ensure effective deployment of manpower across branches.

•

Operational Excellence

•

• Monitor and ensure compliance with regulatory guidelines and

internal processes.

• Ensure accurate documentation, policy issuance, and timely

service delivery.

• Drive initiatives to improve customer satisfaction and claims

experience.

•

Market Intelligence & Strategy

•

• Track competitor activities and market trends to identify

business opportunities.

• Work closely with zonal/regional teams to design and implement

area-level strategies.

Key Performance Indicators (KPIs)

• Achievement of monthly/quarterly sales & revenue targets.

• Productivity per branch and per Relationship Manager.

• Quality metrics – Persistency, claims ratio, compliance adherence.

• Partner satisfaction score.

• Employee engagement and retention in the assigned area.

Qualifications & Experience

• Graduate/MBA with 7–12 years of experience in sales/distribution,

preferably in Bancassurance, Banking, or Insurance.

• Proven track record of managing multi-branch/channel sales.

• Strong stakeholder management and relationship-building skills.

• Excellent leadership, communication, and analytical abilities.

Skills & Competencies

• Business acumen with ability to drive sales growth.

• People management and coaching skills.

• Strong interpersonal and negotiation skills.

• Customer-centric mindset with problem-solving ability.

• High result orientation and resilience under pressure.

Preferred candidate profile