Relationship Manager (Home Loan)

KEY ROLES & RESPONSIBILITIES

A. Business Development & Sales

• Achieve assigned monthly sales targets

• Achieve assigned monthly disbursement targets

• Drive Home Loan and Mortgage / LAP business

• Generate new customer leads through field activities

• Develop new business opportunities

• Maintain a healthy and consistent sales pipeline

• Convert leads into quality business

B. Customer Acquisition

• Identify potential Home Loan and Mortgage customers

• Generate leads through open-market activities

• Conduct customer meetings

• Understand customer funding requirements

• Explain applicable loan products and processes

• Assess preliminary customer requirements

• Convert eligible prospects into business opportunities

C. Open Market Sourcing

• Conduct regular market visits

• Generate business through self-sourcing

• Identify potential customer locations and market opportunities

• Develop local market relationships

• Generate leads through referrals

• Build a consistent open-market sourcing pipeline

D. Builder / Connector / Property Consultant Network

• Develop relationships with builders

• Build relationships with property consultants

• Develop connector relationships

• Generate customer references through market contacts

• Maintain long-term relationships with sourcing partners

• Identify new sourcing opportunities

E. Customer Relationship Management

• Build strong customer relationships

• Understand customer requirements and financial needs

• Provide appropriate product information

• Maintain regular communication throughout the loan process

• Support customers during documentation and processing

• Generate repeat and referral business

F. Preliminary Case Assessment

• Understand customer profile and loan requirement

• Conduct preliminary assessment of customer eligibility

• Review basic customer information and documentation

• Identify potential documentation gaps

• Ensure quality cases are sourced for processing

• Coordinate with relevant teams for case movement

G. Internal Coordination

• Coordinate with Credit teams

• Coordinate with Operations teams

• Coordinate with Legal teams

• Follow up on pending requirements

• Ensure timely submission of required documents

• Track cases through processing

• Support smooth movement of cases toward disbursement

H. Documentation & Disbursement

• Ensure complete customer documentation

• Follow up for pending documents

• Coordinate with internal teams for case processing

• Monitor cases until approval and disbursement

• Ensure timely completion of formalities

• Support customers throughout the disbursement process

I. Market Intelligence

• Monitor local Home Loan and Mortgage market activity

• Identify new customer segments

• Track competitor offerings and market practices

• Identify new builders, connectors, and property consultants

• Identify emerging business opportunities

• Maintain strong knowledge of the local market

J. Compliance & Customer Experience

• Follow company policies and procedures

• Ensure ethical customer sourcing

• Maintain documentation quality

• Provide accurate product information

• Follow applicable compliance requirements

• Maintain a positive customer experience

• Avoid misrepresentation of product features, pricing, or eligibility

K. Performance

• Consistently achieve assigned sales targets

• Achieve monthly disbursement targets

• Maintain a healthy sales pipeline

• Demonstrate strong lead-to-business conversion

• Maintain consistent field productivity

• Generate repeat and referral business