Relationship Manager (Edtech)

Responsibilities:

• Own end-to-end customer relationships for international clients, driving retention, renewals, and upselling.
• Single point of contact for assigned customers.
• Manage onboarding, engagement, and retention.
• Drive renewals, upselling, and cross-selling.
• Resolve escalations and maintain CRM records.

Requirements:

• Bachelor's degree in any discipline.
• 2-4 years of experience in an EdTech firm.
• Key Skills: International customer handling, relationship management, CRM tools (Zoho).
• Strong communication and problem-solving skills.