Relationship Manager - Digital Banking Unit

Group Company: AU Small Finance Bank Limited

Designation: Relationship Manager - Digital Banking Unit

Office Location:

Position description: #*Position description*#

Primary Responsibilities: #*Primary Responsibilities*#

Additional Responsibilities: #*Additional Responsibilities*#

Reporting Team

• Reporting Designation: #*Reporting Designation*#
• Reporting Department: #*Reporting Department*#
  
  

Educational Qualifications Preferred

#*Education and Experience*#

• Category: #*Category*#
• Field specialization: #*Field specialization*#
• Degree: #*Degree*#
• Academic score: #*Academic score*#
• Institution tier: #*Institution tier*#
  
  

Required Certification/s: #*Required Certification/s*#

Required Training/s: #*Required Training/s*#

Required Work Experience

• Industry: #*Industry*#
• Role: #*Role*#
• Years of experience: #*Years of experience*#
  
  

Job Brief:- We are seeking a dynamic and experienced professional to join our Digital Banking Unit within the Sales and Service department at AU Small Finance Bank Limited. This role focuses on managing and expanding relationships with digital banking clients, driving customer engagement, and delivering tailored financial solutions. The ideal candidate will leverage deep industry knowledge and digital banking expertise to enhance customer satisfaction, promote digital product adoption, and contribute to the bank's growth objectives in the competitive financial services sector.

Responsibilities:-

• Develop and maintain strong relationships with digital banking clients to understand their financial needs and provide customized solutions.
• Drive the adoption of digital banking products and services by educating clients on features, benefits, and security protocols.
• Collaborate with cross-functional teams including product development, marketing, and risk management to ensure seamless service delivery.
• Monitor client portfolios and proactively identify opportunities for upselling and cross-selling digital financial products.
• Analyze market trends and customer feedback to recommend enhancements to digital banking offerings.
• Ensure compliance with regulatory requirements and internal policies while managing client interactions and transactions.
• Resolve client queries and issues promptly to maintain high levels of customer satisfaction and retention.
• Prepare detailed reports on client activity, sales performance, and market insights for senior management review.
• Participate in digital banking campaigns and initiatives to support business growth and brand positioning.
• Mentor junior team members and contribute to continuous improvement of sales and service processes within the digital banking unit.
  
  

Skill:-

• Digital Banking Platforms
• Client Relationship Management
• Financial Product Knowledge
• Sales and Negotiation
• Regulatory Compliance
• Data Analysis and Reporting
• Cross-functional Collaboration
• Customer Engagement Strategies
• Risk Assessment
• Problem Solving and Conflict Resolution
  
  

Preferred Qualifications:-

• Bachelor's degree in Finance, Business Administration, or a related field; MBA or equivalent advanced degree preferred.
• Minimum of 5 years of experience in relationship management within the digital banking or financial services industry, with a proven track record of achieving sales targets and managing high-value client portfolios.
  
  

Key Performance Indicators: #*Key Performance Indicators*#

Required Competencies: #*Required Competencies*#

Required Knowledge: #*Required Knowledge*#

Required Skills: #*Required Skills*#

Required Abilities

• Physical: #*Physical*#
• Other: #*Other*#
  
  

Work Environment Details: #*Work Environment Details*#

Specific Requirements

• Travel: #*Travel*#
• Vehicle: #*Vehicle*#
• Work Permit: #*Work Permit*#
  
  

Other Details

• Pay Rate: #*Pay Rate*#
• Contract Types: #*Contract Types*#
• Time Constraints: #*Time Constraints*#
• Compliance Related: #*Compliance Related*#
• Union Affiliation: #*Union Affiliation*#