Relationship Manager CV & CE

Group Company: AU Small Finance Bank Limited

Designation: Relationship Manager CV & CE

Office Location:

Position description: #*Position description*#

Primary Responsibilities: #*Primary Responsibilities*#

Additional Responsibilities: #*Additional Responsibilities*#

Reporting Team

• Reporting Designation: #*Reporting Designation*#
• Reporting Department: #*Reporting Department*#
  
  

Educational Qualifications Preferred

#*Education and Experience*#

• Category: #*Category*#
• Field specialization: #*Field specialization*#
• Degree: #*Degree*#
• Academic score: #*Academic score*#
• Institution tier: #*Institution tier*#
  
  

Required Certification/s: #*Required Certification/s*#

Required Training/s: #*Required Training/s*#

Required Work Experience

• Industry: #*Industry*#
• Role: #*Role*#
• Years of experience: #*Years of experience*#
  
  

Job Brief:- AU Small Finance Bank Limited is seeking a seasoned professional to join our Sales department as a Relationship Manager specializing in Current and Savings Accounts (CV & CE). This role demands a strategic individual with a deep understanding of financial products and services, exceptional client management skills, and the ability to drive business growth by nurturing and expanding client relationships. The ideal candidate will be responsible for managing a portfolio of clients, identifying their financial needs, and delivering tailored banking solutions that align with the bank's objectives and compliance standards. This position requires a proactive approach to market analysis, customer engagement, and cross-functional collaboration to enhance customer satisfaction and achieve sales targets within the competitive financial services industry.

Responsibilities:-

• Develop and maintain strong relationships with existing and prospective clients to understand their banking needs and provide customized financial solutions.
• Manage and grow a portfolio of Current and Savings Account clients by identifying opportunities for cross-selling and upselling bank products and services.
• Conduct detailed financial analysis and risk assessment to ensure client suitability and compliance with regulatory requirements.
• Collaborate with internal teams including credit, operations, and compliance to facilitate seamless onboarding and servicing of clients.
• Monitor market trends and competitor activities to identify new business opportunities and adapt strategies accordingly.
• Prepare and present detailed reports on client portfolio performance, sales targets, and market feedback to senior management.
• Ensure adherence to all banking policies, procedures, and regulatory guidelines while delivering exceptional customer service.
• Lead client engagement initiatives, including organizing financial literacy sessions and promotional campaigns to enhance client retention and acquisition.
• Resolve client queries and issues promptly, maintaining high levels of client satisfaction and trust.
• Participate in training and development programs to stay updated with the latest financial products, services, and industry regulations.
  
  

Skill:-

• Client Relationship Management
• Financial Needs Analysis
• Portfolio Management
• Cross-Selling and Upselling
• Regulatory Compliance
• Risk Assessment
• Market Research and Analysis
• Sales Strategy Development
• Customer Service Excellence
• Financial Product Knowledge
• Communication and Presentation
• Problem Solving
• Negotiation Skills
• CRM Software Proficiency
  
  

Preferred Qualifications:-

• Bachelor's degree in Finance, Business Administration, or a related field; MBA or equivalent postgraduate qualification preferred.
• Minimum of 5 years of experience in relationship management within the banking or financial services sector, with a focus on Current and Savings Accounts.
  
  

Key Performance Indicators: #*Key Performance Indicators*#

Required Competencies: #*Required Competencies*#

Required Knowledge: #*Required Knowledge*#

Required Skills: #*Required Skills*#

Required Abilities

• Physical: #*Physical*#
• Other: #*Other*#
  
  

Work Environment Details: #*Work Environment Details*#

Specific Requirements

• Travel: #*Travel*#
• Vehicle: #*Vehicle*#
• Work Permit: #*Work Permit*#
  
  

Other Details

• Pay Rate: #*Pay Rate*#
• Contract Types: #*Contract Types*#
• Time Constraints: #*Time Constraints*#
• Compliance Related: #*Compliance Related*#
• Union Affiliation: #*Union Affiliation*#