Relationship Manager - Chola Gold - Mannargudi/Kumbakonam

Relationship Manager Gold Loan (NBFC)

Roles & Responsibilities

• Generate new Gold Loan business through field visits, referrals, leads, and local market activities.
• Acquire new customers and build strong relationships with existing customers.
• Achieve daily, monthly, and annual sales targets for Gold Loan business.
• Explain Gold Loan products, interest rates, repayment options, and other services to customers.
• Conduct customer visits and follow up on leads to improve conversion.
• Drive renewals, repeat loans, top-up loans, and customer referrals.
• Coordinate with branch operations for smooth customer onboarding and loan processing.
• Ensure proper collection of KYC and required customer documents.
• Maintain regular follow-up with customers for renewals and repayment.
• Identify business opportunities within the assigned market and generate leads through local networking.
• Maintain daily sales reports, customer details, and lead status in the system.
• Ensure adherence to company SOPs, KYC/AML guidelines, compliance, and ethical sales practices.
• Provide excellent customer service and resolve basic customer queries promptly.

Preferred Profile

• Qualification: Any Graduate/Post Graduate.
• Experience: 0.6–2 years in BFSI/NBFC/Banking/Gold Loan sales; freshers with strong sales interest may also be considered.
• Good communication and interpersonal skills.
• Strong customer acquisition and relationship-building skills.
• Willingness to travel locally for field sales activities.

Contact

Rabin Singh - [phone removed]

[email removed]