Relationship Manager - Aspire

Position Purpose :

The Relationship Manager (Aspire Banking) is responsible for managing and growing a portfolio of affluent customers by deepening existing relationships, acquiring new customers, and driving business across liabilities, assets, and third-party products. The role focuses on delivering superior customer service while achieving revenue, deposit, and cross-sell targets.

Key Responsibilities

Portfolio & Relationship Management

• Manage and service an assigned portfolio of Aspire Banking customers.
• Conduct regular customer meetings and engagement activities to strengthen relationships.
• Profile customers and identify opportunities for cross-selling banking products and services.
• Ensure high customer satisfaction and retention.

Business Acquisition

• Acquire new-to-bank customers through referrals, networking, and catchment area mapping.
• Source quality accounts that meet Aspire Banking eligibility criteria.
• Expand customer relationships by sourcing family and linked accounts.

Sales & Revenue Generation

• Drive growth in CASA and Total Deposit balances.
• Cross-sell liability products such as Savings Accounts, Fixed Deposits (FD), and Recurring Deposits (RD).
• Promote third-party products including Mutual Funds, Insurance, and SIPs.
• Generate fee income through debit cards, credit cards, lockers, investment products, and other banking solutions.
• Deepen portfolio penetration through asset products such as Personal Loans, Home Loans, and Loan Against Property (where applicable).

Qualification:

• Graduate in any discipline

Experience

• 2 to 5 years of experience in sales, relationship management, or customer acquisition

Preferred:

• Experience in Retail Banking, Branch Banking, Wealth Management, or Financial Services