Relationship Manager - Affordable HL & LAP - West(MH & MP)

Job Title: Relationship Manager

Department: Secured- Direct

Reports To: Sales Manager

Employment Type: FTC

Job Summary

We are seeking a motivated and results-driven Relationship Officer to join our Secured

Direct lending team. The primary responsibility of this role is to source and process loan

applications through self-sourcing and a network of connectors The candidate will be the

face of the organization, building strong client relationships while ensuring adherence to

compliance and credit guidelines.

Key Responsibilities

Loan Sourcing:

• Proactively generate leads through self-sourcing (cold calling, field visits,
  
  

referrals, digital platforms, etc.).

• Build and manage a reliable network of connectors such as property dealers,
  
  

chartered accountants, and other channel partners to source loan

applications.

• Conduct regular follow-ups with leads to maximize conversion.
  
  

Client Relationship Management

• Engage with prospective borrowers to understand their financial needs and
  
  

provide suitable loan products.

• Maintain relationships with existing customers to encourage referrals and
  
  

repeat business.

Application Processing

• Collect, verify, and ensure timely submission of all necessary documentation
  
  

required for loan processing.

• Coordinate with internal credit and operations teams to ensure smooth
  
  

processing and disbursal of loans.

Compliance And Reporting

• Ensure all applications comply with regulatory and organizational credit
  
  

guidelines.

• Maintain accurate records of lead sourcing, customer interactions, and loan
  
  

application statuses.

• Prepare and submit daily/weekly/monthly reports to management.
  
  

Qualifications And Skills

XII cleared.

1-2 years of experience in Direct sourcing of Affordable Mortgage loans ( LAP and

HL)

Understanding of Legal and Technical aspects of mortgage loans

Good understanding of local economy.

Good communication, interpersonal, and negotiation skills.

Proven ability to achieve sales targets and build strong partner networks.

Self-motivated with a result-oriented approach.

Key Performance Indicators (KPIs)

Number of loans sourced (monthly/quarterly targets).

Conversion rate from lead to disbursal.

Value of loans disbursed.

Quality and productivity of sourced leads (NPA % and rejection rate).

Expansion and effectiveness of connector network.

Compensation

Fixed salary + performance-based incentives

Allowances as per company policy

12th / Higher Secondary Certificate (HSC)