Regional Training Manager

Role & responsibilities :

- Own and execute performance improvement plans for bottom quartile stores/performers across the region.
- Conduct regular store visits to observe on-floor behaviors, selling skills, and customer interactions.
- Diagnose skill, knowledge, and behavioral gaps using data, observations, and stakeholder inputs.
- Design and deliver targeted re-training and coaching interventions (1:1 and group-based).
- Track post-training performance improvements using defined KPIs such as sales, conversion, and Customer service metrics.
- Provide structured feedback and coaching to Store Managers and frontline sales teams.
- Support classroom training programs as required, ensuring alignment with regional and business needs.
- Collaborate closely with Store Managers and Area Managers to ensure training effectiveness and consistency.
- Share best practices, success stories, and learning insights across the region.
- Maintain training quality, documentation, and reporting on regional performance improvement initiatives.