Regional Trainer

About the role

The incumbent would be responsible for assessing training needs, developing engaging content, and implementing strategies to enhance employee performance and operational excellence. This includes training both hotel staff and managers, enabling them to drive quality audits and foster a culture of continuous improvement across properties. The incumbent should be adept at delivering and managing training programs across multiple locations and fostering collaboration with cross-functional teams, ensuring alignment with organizational goals, and driving continuous improvement in training initiatives.

Key Responsibilities

• Training Delivery:

  Conduct training sessions for hotel staff on topics provided by the central team, utilizing materials such as PowerPoint Presentations and Videos

  Deliver specialized training to hotel managers, equipping them with the skills and knowledge to lead quality audits, identify improvement areas, and maintain operational standards

  Utilize Train the Trainer (TTT) certification and prior experience in hotels to deliver engaging and effective training sessions

  Utilize a range of training methods to accommodate different learning styles and ensure maximum retention of information

• Quality Audit & Adoption:

  Support hotel managers in implementing quality audit protocols and best practices across their properties

  Drive adoption of quality standards by providing coaching, feedback, and ongoing support to ensure consistent execution

  Monitor audit outcomes and identify opportunities for refinement and manager capability building

• Collaboration:

  Work closely with the central team and ensure alignment with training objectives

  Provide feedback to the central team on the effectiveness of training materials, manager readiness levels, and audit adoption challenges

  Suggest improvements based on field observations and audit performance data

What are we looking for?

• Qualifications:

  Minimum of 3 years of experience in the hotel industry

  Graduation from a Hotel Management school or College

  Train the Trainer (TTT) certified

  Proven experience working with or training hotel managers

  Passion for training and making a difference in the hotel industry

  Good command on local language

• Soft Skills:

  Proactive Approach: Take charge with a proactive mindset, always ready to tackle challenges and make a meaningful impact

  Enthusiasm for Training: Bring your infectious enthusiasm to every training session, fostering an environment where hotel staff and managers feel inspired and motivated to enhance their skills and knowledge

  Attention to Detail: Ability to identify gaps in quality standards and guide teams toward consistent compliance