Regional Technical Support - ICE Professional

Job Summary


Target Industry


Education Qualification

• B.Tech / M.Tech Automobile/Mechanical

Required Experience

• Total 3 to 5 years Field experience and Handling customer complaints

Key Words / Must Have Skills

• Core tech
• Zonal lead service
• Zonal technical manager
• Field technical

Competencies

• Product Awareness
• Problem Solving
• Automotive Fundamentals
• Product Service
• Information Systems

Role Description

• Ability to liaison with Dealer, Area team (Sales/Service), Relationship team and HO based teams.
• Great communication skills in English is a must be requirement. Fluency in Hindi and regional language will be good to have.
• Presence of mind with a combination of situational awareness and an ability to proactively address concerns and anticipate issues based on the available data is a key requirement.
• Candidate should be passionate about the product. Curiosity and excitement about new technology is a great thing to have.

Managing Points (Key KPI/KRA's)

• ICE Service VPS for their zone
• ICE Service FTR for their zone
• M2 / M3 action implementation at dealer level tracking
• Quality PPFR Incident raised Vs Parts dispatch to HO status Tracker - Received % of PPFR parts from field
• % of Technical HOCC complaints closure where M1 /M3 solution available within 48 hours. (excluding complaints related to parts/solution not available)
• No. of OJTs per zone (every month at least 10)
• Service Camp at low VPS dealers (1 camp per month per SE's)

Key Role Description

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.