Regional Service Manager

Roles and Responsibilities

• Planning, Organizing and Conducting Training on Servicing, Repairing, Fault Diagnosis and Troubleshooting in 2 W
• MIS implementation on FTR, Dealer Network reports and Channel Network reports etc.
• Appoint, develop spare parts Dealer Network, channel Spare parts Sales Network.
• Handling Dealers (2wheelers) and Network expansion.
• Check the overall functioning of 2W equipments and its usage by the dealer service staff.
• Check for all service policies and the systems and ensure its compliance by dealer staff.
• Handle customer complaint and Customer Retention Activities.
• Develop or expand secondary service network
• Organize and conduct Service Training programs at Dealership companies.
• Implements effective coaching and development of direct-report associates.
• Efficient in handling daily, weekly, monthly & quarterly Service review meetings.
• Achieve Spare parts sales targets as per the quota.
• Lead/support the Team of Service.

Desired Candidate Profile

Knowledge of written and spoken English is a must

• knowledge & experience in auto OEM industry
• Well versed with MS office applications
• Frequent travelling involved
• People Management Skills
• Knowledge of 2W automobile functioning and related parts is a must
• Knowledge of industry best practices

Knowledge on Demo and installation Assistance