Regional Operations Manager _ US Healthcare (Dental Operations)

Hire Reactor runs in-house technology and operations for a network of US dental practices we are not a staffing firm or outsourcing vendor. We're hiring a Regional Operations Manager to own multi-site dental operations and end-to-end Revenue Cycle Management (RCM): scheduling, insurance verification, claims, denials, AR, and coding working directly with US leadership to hit measurable financial and operational targets.

WHAT YOU'LL OWN

Operations & RCM Leadership

• Run day-to-day operations across multiple US dental practices, leading Team Leads and cross-functional support staff.
• Own end-to-end RCM: insurance verification, eligibility, prior auth, claims submission, payment posting, denial management, and AR.
• Drive down AR aging and denial rates while improving collection rate and First Pass Acceptance Rate (FPAR).
• Build workforce plans, staffing models, and productivity standards across departments.

Performance & Process

• Own KPI dashboards FPAR, AR days, denial rate, collections, scheduling efficiency, case acceptance, SLA compliance.
• Standardize SOPs across business units and lead continuous-improvement / automation initiatives.
• Present performance data and recommendations directly to US executives in weekly business reviews.

Compliance & Team Development

• Ensure HIPAA compliance, audit readiness, and data privacy standards across all teams.
• Recruit, coach, and build succession plans for operations professionals; run regular performance reviews.

WHAT WE'RE LOOKING FOR

• 5-12+ years in Dental Operations, Healthcare Operations, or US Revenue Cycle Management.
• Hands-on RCM expertise: claims, denials, AR, insurance verification, coding workflows.
• Proven track record managing multi-site operations and large teams (mentoring Team Leads / Ops Managers).
• Strong data-driven decision-making advanced Excel, BI/reporting tools, dashboard analysis.
• Experience presenting to and partnering directly with US-based leadership.
• Bachelor's degree (Healthcare Administration, Business, Commerce, Life Sciences, or related); MBA preferred.

NICE TO HAVE

• Lean Six Sigma Green/Black Belt.
• Experience with Dentrix, Open Dental, Eagle soft, or similar dental practice management systems.
• Power BI / Tableau exposure; prior experience managing offshore teams supporting US clients.

WHY JOIN HIRE REACTOR

• Direct ownership of real US healthcare operations not a BPO or staffing pass-through.
• Work daily with US, Mexico, and Bangalore leadership on decisions that move real business metrics.
• Clear growth path into senior regional/VP-level operations leadership as the network scales.

Location

Bengaluru, Karnataka (On-site) | Shift: US Hours (Night Shift, India) | Employment Type: Permanent, Full-Time

Apply directly on Naukri, or write to [email removed] with your updated resume.