Regional Manager

Role & responsibilities

• Accountable for all Operations under the span and ensure profitability.
• Maintain the cost of operations as per budget in the region.
• Promptly & effectively manage customer escalations along with the support team.
• Always ensure SOP Adherence across the regions.
• Ensure availability of adequate and trained manpower at Hub and Region as per manpower and business plan.
• Proactively identify gaps in operations and support processes that impact operations and take preventive action.
• Conduct Monthly Review Meeting (MRM) along with Area Managers and Support team across the regions.
• Develop, mentor and motivate the team spread across locations to achieve higher goals.