Regional Manager

Role & responsibilities

• Responsible for efficiency of Operations of 108 Ambulances in the assigned region, comprising 9-10 districts.
• Ensure effective and qualitative pre hospital care.
• Ensure effective utilization & engagement of human resources in the Region and provide leadership to the team of Program Managers & EMEs and 300-600 ambulance staff in the various districts of the region.
• Develop and Implement plans for strengthening interface with the Partners in the region & play a key role in expansions and major business plans for the Region besides facilitating periodical meetings with stakeholders.
• Ensuring SLAs on time, efficiency in resource mobilization including fleet efficiency/ serviceability, response times, stake holder engagement, brand building, leading to better customer satisfaction.
• Monitoring the cost of operations and approve all expenses related to operations within the authorized limits, including employee expenses & OT.
• Interface with media with regard to operations in the Region. Develop a comprehensive plan to create awareness, like Contact programs, advertisements, organizing beneficiary meets. etc.
• Responsible for all activities related to fleet. Review vendor development, timely repair of vehicles, timely schedule servicing, optimal uptime, and optimal fuel utilization.
• Review the Hospital Relations for effective customer care & training programs/ target adherence and guide PMs and facilitate for working agreements with private hospitals.
• Handling operations issues and escalations from key stake holders in the District.
• Maintaining good Hospital Relations to ensure prompt care of patients taken by 108 ambulances
• Responsible for handling maximum emergencies possible in the assigned territory through the optimum utilization of available resources through proper manpower planning & positioning, better fleet management to ensure maximum uptime of ambulances.
• Effectively manage and motivate Field manpower for smooth operations.
• Ensure cordial relations with the Media, conduct Press meets periodically and ensure optimal media coverage about 108 services in the assigned area of operations.
• Develop comprehensive plans to conduct EM training programs in the assigned territory
• Responsible for conducting brand awareness campaigns/activities/public engagement activities Presentations, Events, co- branding etc .
• Identify and develop New Vendors (Fleet, Fuel, Oxygen) in district/ assigned area of operations and effectively manage vendor relations for smooth operations.
• Driving Key Initiatives for strengthening operations.
• Handling & dissemination of MIS reports.

Please share your resume on [phone removed] or mail at [email removed]

Preferred candidate profile

Should be PG / MBA with work experience in Operations/ Marketing/ Sales.

• At least 10 years experience in a Supervisory Role.
• Max Age Limit- 45 Yrs
• Should have effective communication, team building, negotiation and analytical skills, good reading and writing skills with fluency in Hindi & English.