Regional Manager - West (Pharma Warehouse Operations)

Job Title: Regional Manager West

Pharma Warehouse Fulfillment Center / distribution centers experience required.

Location: Ahmadabad OR Surat (Handling Entire West India)Job Title: Regional Manager West (Large Warehouse Operations)

Location: Surat (Managing Entire West India Region)

Experience: Min 10Year Years

Role Overview:

• The Regional Manager West will be responsible for end-to-end management of large-scale
• warehouse and supply chain operations across the West India region. The role demands strong
• expertise in pharma warehousing, regulatory compliance, multi-location management, and
• operational excellence, along with exposure to customer handling and business development.

Key Responsibilities:

• Regional Warehouse Operations Management
• Oversee multiple warehouses / large distribution centers across West India
• Ensure smooth daily operations including inbound, storage, inventory management, and outbound dispatch
• Implement best-in-class warehouse practices for efficiency, safety, and accuracy
• Drive space optimization and layout planning for large warehouses
• Ensure adherence to SOPs, SLAs, and KPIs

Pharma Compliance & Quality Assurance

• Ensure strict compliance with pharma regulations (GDP, GMP, temperature control, batch
• traceability)
• Monitor cold chain management (if applicable)
• Maintain proper documentation, audits, and validation processes
• Handle regulatory audits and client audits

Inventory & Cost Control

• Maintain high inventory accuracy (near 100%) through cycle counts and audits
• Control inventory shrinkage, damages, and expiries
• Optimize warehouse costs (manpower, space, transportation coordination)
• Drive initiatives for cost reduction and productivity improvement

Team Leadership & Workforce Management

• Lead and manage large teams (warehouse staff, supervisors, managers)
• Plan manpower requirements, shifts, and productivity targets
• Ensure training, development, and performance management
• Promote a culture of safety, discipline, and accountability

Customer & Stakeholder Management

• Act as a single point of contact for key clients/customers
• Ensure high service levels and customer satisfaction
• Handle client escalations and issue resolution
• Coordinate with sales, transport, and supply chain teams

Sales & Business Support

• Support business development and client acquisition through operational expertise
• Provide solutions for new clients (warehouse design, costing, feasibility)
• Participate in commercial discussions and contract finalization
• Identify opportunities for revenue growth and cross-selling services

MIS, Reporting & Technology

• Monitor operations through WMS (Warehouse Management System) and ERP
• Prepare and review daily, weekly, and monthly MIS reports
• Track KPIs such as:
• Order fulfillment rate
• Inventory accuracy
• TAT (Turnaround Time)
• Cost per unit handled
• Drive automation and digital initiatives in warehouse operations

Safety & Risk Management

• Ensure compliance with safety standards and statutory regulations
• Implement EHS (Environment, Health & Safety) practices
• Conduct regular risk assessments and audits
• Ensure fire safety, security, and emergency preparedness

Key Requirements:

• 10+ years of experience in warehouse/logistics operations, with at least 10+ years in a leadership role
• Strong experience in pharma warehousing (mandatory)
• Exposure to large warehouse operations / 3PL / distribution centers
• Knowledge of WMS, ERP systems, and automation tools
• Experience in multi-location handling and regional management
• Exposure to sales/business development is an added advantage

Key Skills & Competencies:

• Leadership & team management
• Operational excellence mindset
• Strong analytical and problem-solving skills
• Customer-centric approach
• Decision-making under pressure
• Excellent communication and coordination

Preferred Profile:

• Candidate with experience in 3PL logistics / pharma supply chain companies
• Prior experience handling large warehouses (1 lakh+ sq. ft. or multi-site operations)
• Willingness to travel across West India region

KPIs / Success Metrics:

• 100% compliance with pharma standards
• Inventory accuracy 99.5%
• On-time dispatch 98%
• Reduction in operational costs YoY
• Customer satisfaction & retention
• Zero major audit non-compliance

Contact Details
Email ID: [email removed]

WhatsApp: [phone removed]

Work Location: In person