Regional Manager (Technical)

Job Description:

This role plays a pivotal part in ensuring efficient coordination across all our service centre departments to ensure timely processing and dispatch of inventory to our valued customers. In addition, the incumbent will be responsible for developing and implementing streamlined processes at our service centre while maintaining a sharp focus on quality control and all the engineering parameters.

Roles & Responsibilities:

1. Service Centre Operations:

• Develop and implement efficient on-ground processes and procedures at the service center to streamline order processing, inventory management, and quality control.
• Oversee the preparation of processing plans for the service center, ensuring adherence to timelines and quality standards.
• Continuously evaluate and improve service center operations to enhance efficiency and productivity.

2. People Management

• Lead, mentor, and develop a high-performing team, fostering a culture of collaboration and continuous improvement.
• Collaborate with relevant teams to address and resolve quality-related concerns and customer complaints.

3. Quality Control:

• Lead a team of 3rd party/in-house QC team and GETS setting up controls, SOPs, and daily reporting mechanisms.
• Establish and enforce strict quality control measures to maintain the highest standards of product quality and consistency across all the service centers
• Implement regular quality checks and audits to identify and rectify any issues promptly.

4. Reporting and Documentation:

• Maintain accurate records of inventory, order processing, and quality control activities.
• Generate daily/monthly reports and performance metrics to assess and improve overall operational efficiency.
• Provide regular updates to the management team on key performance indicators and operational progress.

5. Vendor and Partner Management:

• Maintain relationships with all key vendors and partners.
• Negotiate contracts and agreements to secure favorable terms for the company.