Regional Manager-SIH

Job Responsibility

1. Airport Baby Care Room Operations

• Conduct regular visits to assigned airport Baby Feeding Rooms as per the roster.
• Ensure Baby Care Rooms are well-maintained, presentable, and aligned with brand and safety standards.

• Identify repair or maintenance needs during visits and ensure timely closure.
• Submit detailed reports following each visit.
• Track and share daily, weekly, fortnightly, monthly, and quarterly reports.

• Support in organising events, activities, and awareness drives.
• Monitor social media and customer feedback platforms, escalating and addressing negative reviews promptly.

2. SIH (Shop-in-Hospitals) Quality Management

• Develop and manage audit rosters to ensure each SIH is evaluated once every quarter or as per business requirements.
• Conduct regular on-site SIH quality audits as per the define questionnaire.
• Submit comprehensive evaluation reports following each visit.

• Observe and assess sales interactions to collect feedback and performance insights.
• Evaluate Sales Promoters on grooming, communication, and customer delight standards.
• Coach and mentor Sales Promoters to ensure they represent Himalaya BabyCare with excellence.
• Recommend training needs to the Training Department based on audit findings.

• Assess overall SIH presentation, hygiene, display standards, and product placement.
• Suggest recommendations to enhance the SIH presentability and performance.
• Track and share daily, weekly, fortnightly, monthly, and quarterly reports with relevant stakeholders.

Qualification & Experience

• Bachelor’s degree (preferred)
• 3–6 years of experience in working with airports (preferred)