Regional Manager - Deputy Regional Manager - Soft Services (IFM)

Job Description:

Key Responsibilities:

1. Technical Operations & Engineering Services

• Lead and manage end-to-end technical services including, HVAC, fire systems, BMS, STP/ETP, elevators, and energy systems.
• Oversee engineering operations at mission-critical facilities including airports, manufacturing plants, and 24/7 environments.
• Ensure adherence to operational KPIs like uptime, MTTR, MTBF, and SLA compliance.
• Drive preventive, predictive, and condition-based maintenance strategies.

2. CMMS Implementation & Digital Transformation

• Lead the planning, deployment, and optimization of Computerized Maintenance Management Systems (CMMS) across customer sites.
• Integrate IoT, remote monitoring, and analytics into maintenance and energy management practices.
• Standardize technical reporting and asset tracking through digital tools.

3. Downtime Reduction & Reliability Engineering

• Develop and implement strategies to minimize equipment failure and reduce operational downtime.
• Conduct root cause analysis for recurring failures and initiate continuous improvement initiatives.
• Implement best practices in asset lifecycle management and reliability-centred maintenance.

4. Safety & Compliance

• Champion a strong safety culture and ensure 100% compliance with local statutory regulations, fire safety norms, and industry best practices.
• Conduct risk assessments, safety audits, and engineering compliance reviews.
• Train and certify site engineering teams on electrical, mechanical, and safety protocols.

5. Commercial Ownership & Profitability

• Transform technical operations into a high-performing, self-sustaining business unit.
• Manage budgets, drive cost efficiencies, and contribute to revenue growth through value-added services and energy optimization projects.
• Lead technical proposals for new business opportunities and support solution design during bidding.
• Meet specific targets assigned for the vertical of Technical Operations.

6. Team Leadership & Development

• Build and lead the technical team/engineering services vertical.
• Drive technical training, succession planning, and capability development.
• Create a culture of performance, innovation, and engineering excellence.

Qualifications:

• Bachelors degree in mechanical, Electrical, or Industrial Engineering (master’s degree).
• Minimum 12–15 years of experience in facility management, with proven leadership in technical operations.
• Experience managing engineering services in critical infrastructure (e.g., airports, data centres, manufacturing).
• Expertise in CMMS platforms (e.g., IBM Maximo, Infor EAM, SAP PM) and digital maintenance tools.

Key Skills & Competencies:

• Strong technical understanding of MEP and critical systems
• Proven experience in CMMS implementation & digitalization
• Downtime reduction and root cause analysis expertise
• Safety-first mindset and regulatory knowledge
• Commercial acumen and P&L orientation
• Excellent leadership, problem-solving, and communication skills

Key Performance Indicators:

• CMMS deployment milestones & adoption rate
• Safety incident frequency rate
• Energy savings and cost optimization
• Revenue growth and profitability of technical services
• Team retention and training completion rate