REGIONAL IS OPERATIONS LEADER - R&D APAC

Hungry for challenges Join a group with innovation at its heart and contribute to the automotive revolution!

OPmobility is a world-leading provider of innovative solutions for a unique, safer and more sustainable mobility experience. Innovation-driven since its creation, the Group develops and produces intelligent exterior systems, customized complex modules, lighting systems, clean energy systems and electrification solutions for all mobility companies. With a €11.4 billion economic revenue in 2023, a global network of 152 plants and 40 R&D centers, OPmobility relies on its 40,300 employees to meet the challenges of transforming mobility.

Our ambition Provide automakers with cutting-edge equipment and solutions to develop tomorrow's clean and connected car.

Reporting directly to the Regional IS operations Manager APAC and functionally to the Global IS Operations Manager - R&D, the Regional IS Operations Leader APAC will o versee the IS operation service delivery for his region and communicate regularly in relevant regional instances, especially to deploy Group IS/IT policies, standards, and procedure level to R&D stakeholders.

He/she will a ct as the IS R&D operations representative for his region in IS operation R&D committees . For local applications support, he/she will ensure smooth coordination between Global IS Product Operations, Central Services Teams, and AMER regional teams to maintain business continuity, i dentify risks, bottlenecks, and improvement opportunities in operational processes of his region.

Main activities

Preventive maintenance / Continuous improvement

• Analyse user survey for his region, identify improvement action, drive some of them
• Analyse usage monitoring of licenses in his region and propose some actions plan to minimize license denials , including but not limited to communication of best practice for usage, change in license mix, purchase of new license
  
  

Incident & Service request management

• Critical incident management: mobilize and lead task force until resolution of major IS incidents in his time zone in a timely manner, with appropriate escalation. Communicate status regularly to users and R&D / D&IS management. Create Major Breakdown reports after resolution with lesson learnt and action plan to avoid same incident again and/or increase resolution time
• Non-critical incidents/service requests : manage some non-critical incidents/service requests directly, as exception in case of peak.
• Continuous improvement: provide monthly analysis of incident and service request service performance in his region, and propose some improvement actions, aligned with AMS partners.
  
  

Standard Change Management

• Regional changes: manage urgent standard changes for the region, ensuring risk assessment, coordination, and timely execution, following governance and standards.
• All changes: validate operational readiness for his region before change implementation, account for appropriate communication to impacted users and their management.
• Track and report regional change performance, propose some improvement actions / drive some of them
  
  

Project build-to-run process

• Local projects : Ensure regional projects and evolutions handovers are executed following the Build-to-Run framework, propose changes to R&D IS CAB (Change Advisory Boards)
• Global projects : s upport local testing (eg performance testing), acceptance, and onboarding new services into operations, represent his region in R&D IS CABs*
  
  

Required Profile And Experience

• Bachelor's or master's degree in information systems, Computer Science, or equivalent
• ITIL V3 or 4 certification (Service Operations or Service Management) preferred.
• Project Management or Service Delivery Management certification (e.g., PMP, PRINCE2) is an advantage.
• At least 6–8 years of IT Operations experience, including 3 years in service delivery management.
• Proven experience managing SLAs and KPIs in a regional or global IS service context.
• Demonstrated success in coordinating Build-to-Run transitions and operational readiness
  
  

As a responsible company, OPmobility pays particular attention to diversity and equality within its teams and the Group commits to treat all job applications equally.