REGIONAL HR MANAGER - NORTH

Job Responsibility

1. Airport Baby Care Room Operations

• Conduct regular visits to assigned airport Baby Feeding Rooms as per the roster.
• Ensure Baby Care Rooms are well-maintained, presentable, and aligned with brand and safety standards.

• Identify repair or maintenance needs during visits and ensure timely closure.
• Submit detailed reports following each visit.
• Track and share daily, weekly, fortnightly, monthly, and quarterly reports.

• Support in organising events, activities, and awareness drives.
• Monitor social media and customer feedback platforms, escalating and addressing negative reviews promptly.

2. SIH (Shop-in-Hospitals) Quality Management

• Develop and manage audit rosters to ensure each SIH is evaluated once every quarter or as per business requirements.
• Conduct regular on-site SIH quality audits as per the define questionnaire.
• Submit comprehensive evaluation reports following each visit.

• Observe and assess sales interactions to collect feedback and performance insights.
• Evaluate Sales Promoters on grooming, communication, and customer delight standards.
• Coach and mentor Sales Promoters to ensure they represent Himalaya BabyCare with excellence.
• Recommend training needs to the Training Department based on audit findings.

• Assess overall SIH presentation, hygiene, display standards, and product placement.
• Suggest recommendations to enhance the SIH presentability and performance.
• Track and share daily, weekly, fortnightly, monthly, and quarterly reports with relevant stakeholders.

Qualification & Experience

• Bachelor s degree (preferred)
• 3-6 years of experience in working with airports (preferred)

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.