Regional Director Partner Success

We’ve signed up to an ambitious journey. Join us!

As Arrive, we guide customers and communities towards brighter futures and more livable cities, it isn’t a challenge just anyone could take on. Luckily, we have something to help us make it happen. Our people and our values. We Arrive Curious, Focused and Together. Just as our entire brand is inspired by the North Star, the shining light leading travelers to their destinations since time began, our values guide us. They help us be at our best. For our customers. For the cities and communities we serve. For ourselves. As a global team, we are transforming urban mobility. Let’s grow better, together.

The Role

As the Regional Director Partner Success, you will be a key leader within our Client Success Organization. Reporting directly to the Head of Partner Success, you will have the vital responsibility of executing the operational strategy within your specific region. In this role, you will partner closely with the Sales Regional Director to co-create strategies and align goals that support our commercial vision and growth in terms of footprint as global mobility leader across defined market clusters .

Since Arrive is a fast-growing company, our country portfolios adapt to market dynamics, offering you a unique, highly impactful opportunity to shape and scale our regional operations.

 

How to make an impact:

• Formulate and prioritize regional plans that align seamlessly with global functional strategies.

• Ensure all regional operations are delivered to company quality standards, actively monitoring and achieving regional KPIs.

• Drive initiatives that foster scalability and continuously elevate the quality of our service.

• Support the seamless adoption of standard operating processes and tooling across your region.

• Strategically manage the regional budget and oversee overall operational performance.

• Lead the Annual Compensation Review process for your region, partnering closely with Team Managers.

• Optimize resource allocation across the region in coordination with the Head of Partner Success and the Global Head of Parking Client Success.

• Partner closely with People and Culture to actively guide the recruitment, onboarding, performance and professional growth of your team.

• Foster a collaborative, positive culture, prioritizing team well-being and acting as a role model for Arrive's core values.

 

Skills and competencies

• You have strong commercial insights and business acumen.

• You have the ability to lead through transitions, possess resilience and a positive attitude towards change.

• You can delegate and communicate clearly within your team, listen actively to understand the message clearly.

• Strong analytical skills to interpret data, identify patterns, and make data-driven decisions to enhance operational efficiency and customer satisfaction.

• Proficient project management skills. Proven experience in project management.

• Excellent verbal and written communication skills in French and English, further European language is advantageous.

 

About You:

You are an empathetic, collaborative, and strategic leader who thrives when guiding teams through transformation and dynamic growth. With a strong growth mindset and natural resilience, you see change as an exciting opportunity to learn and evolve. You are a clear and active communicator who can connect with diverse stakeholders, adapt your communication style to any audience, and translate complex concepts into actionable, team-focused directions. Your analytical curiosity and data-driven approach empower you to solve complex problems and continuously optimize our operations, achieving a state of high flow. Passionate about people development, you lead with transparency, build trust, and excel at fostering team well-being across multiple countries.

 

Your background:

• Proven leadership experience managing and developing cross-border or multi-country teams within a fast-paced environment.

• Strong commercial acumen with a track record of executing operational strategies that drive business growth

• Demonstrated experience in strategic planning, budget management, and resource allocation across regional markets.

• Excellent communication and stakeholder management skills, with the ability to build alignment across diverse teams.

• Strong analytical and problem-solving skills, with experience using data to drive operational efficiency and customer satisfaction.

• 3+ years of experience leading teams within hardware business.

ABOUT ARRIVE

Arrive, including brands like EasyPark, Flowbird, RingGo, ParkMobile and Parkopedia, is a leading global mobility platform. Present in over 90 countries and 20,000 cities, the company helps people and decision-makers make smarter decisions about urban mobility and ease the experience of travel worldwide. Arrive delivers a unique combination of the core ingredients to make cities more livable: from smart payments and optimized car parks to data-driven traffic reduction and support for reinvestment in public transport and green space. It’s about more than function, it’s about saving time and simplifying the experience of travel for everyone. Travel is more than a journey, it’s how you Arrive.