Regional Director || IndiaMart|| Mumbai

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Job Description

• PCL ownership for the business unit.
  
• Drive acquisition of SMEs, mid-sized companies, and large enterprises, converting them into paid members on the IndiaMART platform.
  
• Develop and execute the Annual Operating Plan (AOP), covering customer growth, revenue targets, and cost optimization.
  
• Optimize cost of customer acquisition (COCA) to ensure efficient investment and sustainable growth.
  
• Design and implement robust customer engagement processes to drive platform usage and maximize client value.
  
• Foster a strong customer-centric culture within the team to boost renewal rates and upsell higher-value solutions.
  
• Gather and analyze customer requirements, collaborating with the product team to define feature enhancements and bundled offerings aligned with market needs.
  
• Build and lead a high-performing team focused on advising clients on digital promotion strategies and developing long-term partnerships.
  
• Devise competitive product and pricing strategies to increase customer acquisition and market penetration.
  
• Ensure seamless customer onboarding by coordinating cross- functionally with key stakeholders across pre-sales (product, data, training) and post-sales (verification, production) functions.
  
• Define performance metrics, sales incentive programs, and promotional schemes to enhance the productivity and effectiveness of the client servicing team.
  
• Lead both business and support functions, ensuring alignment towards shared goals and consistent delivery of service excellence