Regional Debt Recovery Manager - Meerut (Consumer Durable)

Job Purpose

This role is responsible to drive the debt management for Consumer Durable Loan at the regional level and ensure sustainability of the business through timely debt management & recovery.

Key Responsibilities

• Recruit and train the debt management team for effective debt management & recovery
• Monitor & review the activities of the regional debt management team for achievement of debt management targets
• Ensure adherence to debt management processes in the region, i.e., system allocation, tracking, monitoring delayed cash deposition; identifying & reporting fraudulent practices
• Implement debt management strategies at the regional level for efficient debt management and recovery of outstanding loans
• Authorize payouts and roll out debt management payout structure policy
• Monitor and ensure adherence to debt management process and take preventive action against erring agencies / agents; discontinue agencies based on performance
• Ensure cost effective debt management in the region; test and implement different debt management models such as tele calling, etc.
• Act as a SPOC between Legal, Residual & Debt management team
• Partner with regional sales & credit team to ensure quality sourcing
• Analyze debt management patters, identify trouble spots in the ongoing programs, and coordinate with the Program Head for taking corrective actions
• Ensure effective debt management from DCC and micro market
• Ensure all higher bucket accounts with outstanding amounts are actioned legally
• Minimize loss on sale of repossessed vehicles; monitor the loss line provision from time to time

Job Requirements:

• Post Graduate / MBA
• 12+ years of experience in handling consumer loan debt management ( in Consumer Durables)
• Ability to work with integrated systems used for tracking & monitoring Debt Management
• Analytics and Market Intelligence
• Problem solving and decision-making skills
• Operational execution
• Relationship Management (critical for retaining key customers)
• Strong communication and interpersonal skills
• People Management skills