Regional CX Planning
Kia India · Mumbai · onsite · Posted 63d ago
₹15.0L - ₹25.0L PA2–7 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
- Data analytics for Aftersales and Customer Experience Sections for the region.
- Provide Insights to RCXGM on market trend, Regional performance for CX & AFS KPIs.
- Release weekly reports to Field team on key KPIs.
- Allocation and Tracking Budget utilization for Regional Activities.
- Co-ordinate with General Administration & HO CX for Management approvals.
- Tracking of CX employee travel budget vs expenses.
- Dashboard preparation and Data Management for Region.
- Support Section Head in Business Plan preparation for the Region.
- Co-ordinate with Field team on Business Plan Progression.
- Audit Compilation for region and Analytics.
- Co-ordination with Field team on Dealer Payments & License fees.
- Collation of Action Plan from Stake holders and organize Review sessions.
- Generate Regional & Dealer KDEP performance.
- Co-ordinate with HO Planning section for AFS, CX & CX training on Monthly activities.
Sourced from naukri
Skills
Customer SupportAnalyticsstrategic planningStakeholder Managementbusiness strategyStrategic Thinking
About Kia India
Kia India
Automobile
15.0k+
employees
1944
82 years old
Seoul
South Korea
₹15L – ₹25L PA
This role
About
Kia Motors manufactures vehicles globally and focuses on producing quality automobiles, responding to market demands with innovative designs and robust production capabilities.
Industries
Automobile
Employee ratings
2,315 reviews
3.9/ 5
Culture
3.7
Career growth
3.4
Work-life
3.7
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Salary228Senior Management170Work Culture169Work Environment147Working Hours/shift133
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