AHMEDABAD · FULLTIME
Regional Credit Manager
IIFL Home Finance
Ahmedabad · onsite · Posted 4d ago
Sourced from
Undisclosed3–8 yrsfulltimeAhmedabad
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Section · 01
About this role
CustomerCare Executive IIFL Gold Loan (Detailed JD)
RoleOverview
CoreResponsibilities
1. Customer Handling Service
2. Documentation KYC Processing
3. Loan Processing Support
4. Customer Follow-ups Telecalling
5. Data Entry MIS Management
6. Cash Handling Support (in some branches)
7. Branch Coordination
8. Compliance Process Adherence
KeySkills Required
FunctionalSkills
BehavioralSkills
EligibilityCriteria
KPIs(Performance Metrics)
RealisticNature of the Role
Day-to-DayWork
CareerPath
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
RoleOverview
A CustomerCare Executive (CCE) at IIFLFinance (Gold Loan division) is responsible for handlingcustomers at the branch, supporting loan processing, and ensuringsmooth service experience .
Insimple terms:
Youare the first point of contact for customers and the support systemfor the branch team.
CoreResponsibilities
1. Customer Handling Service
Welcome and assist walk-in customers
Understand customer requirements (loan, renewal, closure)
Explain:
Gold loan process
Interest rates
Repayment options
Ensure excellent customer experience and quick service
2. Documentation KYC Processing
Collect and verify:
Aadhaar / PAN
Address proof
Photographs
Ensure proper KYC compliance as per RBI norms
Fill and process loan application forms
Maintain accurate customer records
3. Loan Processing Support
Coordinate with:
Gold Appraiser
Branch Manager
Assist in:
Loan entry in system
Documentation completion
Ensure fast turnaround time (TAT) for disbursement
4. Customer Follow-ups Telecalling
Call customers for:
Loan renewals
Interest payments
Overdue reminders
Handle inbound customer queries
Maintain relationship with existing customers
5. Data Entry MIS Management
Enter customer and loan details into company systems
Maintain:
Daily transaction records
Customer database
Generate basic reports for branch operations
6. Cash Handling Support (in some branches)
Assist in:
Cash collection (interest/repayment)
Receipt generation
Ensure proper cash reconciliation at end of day
7. Branch Coordination
Support smooth coordination between:
Customers
Appraisers
Sales staff
Help manage:
Customer queue
Branch workflow
8. Compliance Process Adherence
Follow:
Company policies
RBI guidelines
Ensure error-free documentation
Support audits and verification processes
KeySkills Required
FunctionalSkills
Basic knowledge of:
Banking/NBFC processes
Documentation KYC
Computer skills (MS Excel, data entry systems)
BehavioralSkills
Good communication (Hindi/English + local language)
Customer handling patience
Attention to detail
Multitasking ability
EligibilityCriteria
Graduate (preferred) or 12th pass
03 years of experience in:
Customer service
Banking/NBFC
Retail or telecalling
Freshers are often hired
KPIs(Performance Metrics)
Customer satisfaction levels
Accuracy of documentation
Turnaround time (TAT)
Number of customer interactions handled
Follow-up conversion (renewals, payments)
RealisticNature of the Role
Entry-level role in NBFC structure
Repetitive but fast-paced work
High interaction with customers
Moderate pressure during peak business hours
Important support role but not core decision-making
Day-to-DayWork
Typicalday includes:
Handling walk-in customers
Completing KYC and documentation
Coordinating loan processing
Calling customers for follow-ups
Updating system records
CareerPath
Growthopportunities in **IIFL Finance Gold Loan:
Customer Care Executive
Senior CCE / Operations Executive
Assistant Branch Manager
Branch Manager
Territory Manager
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
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Section · 02
Skills
Customer ExperienceGold LoanauditsOperations ExecutiveCustomer QueriesCustomer HandlingLoan ProcessingBankingDisbursementoperationscomplianceData EntryKYCinboundexcelfinanceBranch OperationsCash HandlingNBFC
Section · Company
About IIFL Home Finance
IIFL Home Finance
NBFC
4.6k+
employees
Gurgaon / Gurugram, Haryana
India
₹6.6L PA avg
Avg at IIFL Home Finance
About
Provides a variety of financial services including loans and advisory, aiming to meet diverse client needs with convenient financial solutions.
Industries
NBFCFinancial Services
Employee ratings
10 reviews
3.8/ 5
Culture
4.0
Career growth
3.4
Work-life
4.2
Employees rate it well for
Overall Company38Compensation & Benefits37
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