Regional Construction and Commissioning Technician

As a Regional Construction and Commissioning (CCX) Technician, you will execute, perform, and coordinate construction and commissioning tasks related to Silent-Aire products. You will be responsible and accountable for commissioning and construction activities related to the AHU (Air Handling Unit), client relations, customer service, and safety program compliance. You will ensure high levels of operating performance as measured by customer satisfaction, safety, profitability, and growth.

MCS Regional CCX Technician has the following main areas of responsibility:

• Construction and commissioning activities
• QC inspections
• Preventative maintenance, operation training, and technical support
• Technical advisory

Major Responsibilities & Duties:

• Coordinate the day-to-day operations of regional CCX services such as inspection, installation, repair of components, start-up, functional testing, and troubleshooting on Silent-Aire equipment.
• Coordinate, communicate, and provide input at all stages of project completion, from installation to commissioning and handover to client alongside the client's project team.
• Engage with SAE Engineering design and QA/QC teams to comprehend and understand the operational requirements and provide feedback on any issues or potential improvements.
• Be responsible for building and maintaining client relationships.
• Research, troubleshoot, and follow through for prompt resolution of any customer question, problem, or complaint.
• Develop and maintain expert technical knowledge across the product/service line.
• Monitor and report on the progress of all project activity within the region, including significant milestones and any conditions that would affect project quality, cost, or schedule. Provide project field support as required.
• Contribute to building the infrastructure and client base in the respective region.
• Work cohesively with APAC technicians and management to maintain and improve regional profitability.
• Model excellent relations between the business and the community.
• Generate daily reports and ensure paperwork is properly completed in a timely manner.
• Provide information by collecting, analyzing, and summarizing data and trends.
• Protect the organization's value by keeping information confidential.
• Engage with and follow business and quality systems, processes, and procedures implemented by management and the PMO.
• Perform other duties and assigned projects, including hands-on tasks as required.