Regional Collection Head

In this role, you have the opportunity to ...

Be a part of the team building the definitive financial services platform for the consumer community in India.

Be responsible for developing & growing one of the first successful implementations of lending based on velocity-led underwriting in this part of the world.

To straddle zero-to-one experiments and expanding the scope of proven projects as we focus on blitz scaling our revenue growth.

Responsibilities will include ...:

• Managing collection operations for specified region
• Achieving collection targets assigned to the territory by meeting collection target for the states and region assigned.
• Keeping the write off per cent within risk pricing. Control portfolio in terms of bucket flows.
• Managing and put support mechanism for legal / police issues.
• Ensuring audit queries are complied with, ensuring corrective and preventive action.
• Managing productivity by fixing productivity parameters for collection managers / agencies
• Monitoring performance against set parameters and daily / monthly review of State Collection Teams
• Recruiting and managing a team of collection officers / area managers.
• Constant evaluation of collection officers / area managers.
• Handling customer issues / escalations.

Interaction:

• Time to time feedback on the basis of field operations for betterment of lending process.
• Establish effective working relationships with functional and cross functional teams to implement innovative and competitive strategies related to field collection activities.

Problem solving:

• Ensuring legal guidelines are complied for entire collection structure in letter and spirit.
• Ensuring that the collection agencies and executives adhere to the legal guidelines provided by the law in force
• Ensuring adherence to the Code of Conduct
• Continuously monitoring collection agencies and collection executives to identify fraudulent practices and ensure that no loss is incurred due to such activities.
• Ensuring documented feedback and action taken on all cases
• Ensuring adequate infra is available area-wise / bucket-wise / segment-wise.

To succeed in the role:

Impact:

• Ensure extraction from lower DPDs and keep the flows to higher buckets under control
• Recovery from NPA Pool

Challenges & Decisions:

• Evaluate the cost and find measures to reduce the cost.
• Working in a highly fast paced, challenging & competitive landscape
• Along with meeting collection targets, studying the portfolio and give constructive feedback on how to improve the processes

Qualification & Experience (type & industry):

• Graduate or Post-Graduate
• 10+ years of field collection experience

Skills & know-how:

• In depth knowledge of parameters to be tracked for field collection agencies.
• Good analytical skills.
• Capable of formulating field collection strategy
• Strategic and analytical thinking
• Problem solving and decision-making skills
• People management skills

Behaviors:

• A curious mind and a mastery over understanding the product deeply
• Strong execution capabilities and rigor - you are not afraid to get your hands dirty, are detail oriented and stay on top of things to ensure you deliver consistently