Regional Administration Manager - Gold Loan - Delhi !!

Hiring - Regional Administration Manager - Gold Loan - Delhi

Role & responsibilities

1. Branch Infrastructure Management

• Set up new Gold Loan branches including site identification, interiors and vendor coordination
• Ensure branches meet company standards for layout, strong room installation and customer experience
• Oversee maintenance of furniture, fixtures, electrical systems and IT infrastructure
• Track and manage AMC (Annual Maintenance Contracts) for equipment
• Timely renewal of lease deeds of branches

2. Security & Risk Management

• Ensure strict compliance with gold loan security protocols (strong rooms, CCTV, alarms)
• Coordinate installation and upkeep of:
• CCTV surveillance systems
• Burglar alarms and access control
• Fire safety systems
• Conduct regular security audits and surprise checks
• Liaise with security agencies, local law enforcement and audit teams
• Ensure adherence to regulatory and internal risk guidelines

3. Facility & Vendor Management

• Manage facility vendors including housekeeping, security, maintenance and utility services
• Negotiate with Vendors to ensure cost optimization and service quality
• Monitor vendor performance through SLAs and periodic reviews
• Handle escalations related to facility issues across branches

4. Branch Rollout & Expansion Support

• Drive end-to-end branch rollout for gold loan business expansion
• Ensure timely branch launch within approved budgets and timelines
• Managing the monthly rental pay-out of the branches
• Qualitative branch visits and prompt reporting thereof.

5. Compliance & Audit

• Ensure compliance with internal policies, audit requirements and regulatory norms
• Maintain documentation related to:
• Lease agreements
• Licenses and statutory approvals
• Insurance of assets and premises
• Close audit observations within defined timelines

6. Budgeting & Cost Control

• Prepare and manage admin and infrastructure budgets
• Manage rent negotiations and Lease
• Track capex and opex for branches
• Identify areas for cost optimization without compromising safety and quality

7. Asset Management

• Procurement Management of Office Stationery and other IT related assets
• Maintain asset registers of:
• Office equipment
• Security systems
• Infrastructure items
• Ensure proper lifecycle and replacement planning

8. Team Management

• Lead and guide admin team across the region
• Provide training on security, safety, and admin SOPs
• Ensure high levels of accountability and service delivery

Preferred candidate profile

• Graduate / Post Graduate with 10+ years of experience in administration / facility / infrastructure management
• Mandatory experience in Gold Loan / NBFC / Banking / BFSI sector
• Prior exposure to high-security asset environments preferred
• Should have handled a team