1) Job Purpose:

The Lead - Admin - Gold Loan Business is responsible for overseeing branch-level administrative operations across zonal networks, ensuring smooth functioning, compliance, infrastructure readiness, and cost control. The role manages contract staff, coordinates with cross-functional stakeholders, and ensures operational continuity to support business growth and governance.

2) Dimensions:

Branch Operations

Supervise administrative activities across multiple zonal branches.

Facility Management

Ensure preventive maintenance, asset management, and vendor coordination.

Branch Expansion

Lead infrastructure development, site readiness, and project execution

Compliance

Ensure adherence to statutory requirements and internal audit standards.

Financial Control

Manage administrative budgets, vendor payments, and expense tracking

Team Management

Supervise contract staff and ensure productivity.

Organization Context

Aditya Birla Capital Limited (NBFC) is registered with RBI as a Systematically Important Non-Deposit accepting Non-Banking Finance Company (NBFC). ABCL is one of the top private diversified NBFCs in India. As of 31-Sep'25, ABCL has a pan-India presence with a lending book of approx. Rs. 139,500 Crores.

ABCL offers end-to-end lending solutions to a diverse set of customers - Retail, HNI, MSMEs, and Mid & Large Corporates through secured as well as unsecured loan products. The diverse range of lending products includes Retail Small Ticket Secured and Unsecured Loans, Unsecured Personal Loans, Unsecured Business Loans, Health & Education Loans, Digital B2B2C and B2B2B Small Ticket Loans, Small Business Secured Loans, Loans Against Property (LAP), Lease Rental Discounting (LRD), Construction Finance (to Real Estate Developers), SME Loans, Capital Markets Loans (Loan Against Shares), Supply Chain Finance, Mid and Large Corporate Loans, and Infrastructure Finance loans. ABCL also has a Wealth Management division.

ABCL is rated AAA by India Ratings, ICRA and CARE (reaffirmed in 2020). ABCL secured the ABG Business Excellence Award in 2017 (Silver), and 2015 (Bronze), and multiple other Awards on forums like CII.

Business Context

Gold Loans is a key secured lending product with high volume, fast turnaround expectations and requires strict discipline in risk, valuation, purity testing, and customer trust management.

Job Context:

Gold Loans are a high-volume, sensitive product requiring strong operational governance. The Lead - Admin role ensures seamless branch operations, infrastructure readiness, and compliance while balancing cost efficiency and service quality.

Key Challenges: