Regional Accounts Manager

Role - Regional Accounts Manager

Location - Andheri, Mumbai

Experience - 4 to 8 years

About the Role:

• The Regional Account Manager is responsible for managing and growing revenue from

assigned key accounts by delivering value-aligned solutions, ensuring client satisfaction,

and fostering long-term relationships. Acts as a strategic partner to clients and a customer

advocate within the organisation.

• The incumbent will report to the Vice President Customer Experience. The incumbent will have to work as part of a multi-functional team and this involves collaboration with the

internal team and external stakeholders.

Job Responsibilities:

• Achieve or exceed sales targets from assigned key accounts by driving upselling,

cross-selling, and new product/service introductions.

• Build strong, trust-based relationships with key decision-makers. Ensure timely support,

issue resolution, and high client satisfaction to drive retention and loyalty.

• Develop and execute strategic account plans aligned with both client objectives and

organisational growth goals, focusing on revenue expansion and market penetration.

• Represent client needs, pain points, and feedback within the organisation. Collaborate with internal teams to customise solutions and improve service delivery.
• Proactively identify risks in client relationships and develop mitigation strategies to avoid

disruptions or dissatisfaction.

• Stay updated on industry trends, customer shifts, and competitor offerings to identify new opportunities and strengthen client positioning.
• Work closely with marketing, product development, operations, and customer support

teams to ensure seamless execution of client deliverables and a unified service experience.

• Contribute to the organisations strategic objectives by designing and implementing

competitive strategies within key accounts to drive business growth.

Key Result Areas:

• New business development
• Customer acquisition
• Customer retention
• Contract renewal & price increase
• Collection & DSO management
• Farming business from existing customers

Competencies (Skills essential to the role):

• Strong interpersonal and communication skills
• Excellent customer relationship management
• Collaborative leadership and team orientation
• Problem-solving and analytical thinking
• Ability to work effectively with cross-functional teams

Educational Qualification / Other Requirement:

• Bachelors Degree (or equivalent) in Business, Marketing, or related field
• 4+ years of experience, with a blend of front-line B2B sales and account management
• Good knowledge of the local geography/territory where the role is based
• Proven experience in customer retention and business development