Referral Support Advocate

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Referral Support Advocate based in the United States.

This role offers the opportunity to make a meaningful impact by helping members access high-quality healthcare providers and navigate their care journeys. You will work as part of a collaborative care team focused on delivering personalized support and improving healthcare experiences. As a Referral Support Advocate, you will combine organization, communication, and problem-solving skills to connect individuals with the right resources. The position requires attention to detail, empathy, and the ability to manage multiple priorities in a fast-paced healthcare environment. You will collaborate with clinical, scheduling, and support teams to ensure members receive timely and effective assistance. This is an opportunity to contribute to a mission-driven organization focused on making quality care more accessible for everyone.

Accountabilities:: As a Referral Support Advocate, you will support members throughout their healthcare journey by coordinating referrals, identifying appropriate providers, and ensuring a seamless experience. You will work closely with internal teams and external healthcare partners to deliver accurate, timely, and compassionate support.

Manage concierge referral requests by understanding member needs, preferences, and healthcare requirements.

Research and identify high-quality providers that align with member needs, insurance coverage, and care preferences.

Coordinate appointment scheduling with provider offices and ensure members receive ongoing support throughout the process.

Collect accurate provider information, including availability, insurance participation, services offered, and conditions treated.

Balance efficiency, service quality, and performance goals while maintaining a high level of member satisfaction.

Meet or exceed service level agreements and quality standards for referral management.

Assist members with collecting and transferring medical records to support continuity of care.

Collaborate with Member Care, Clinical, Quality, Training, and Records teams to resolve issues and improve member experiences.

Communicate clearly and effectively with healthcare providers, members, and internal stakeholders.

Identify opportunities for process improvements and recommend solutions that enhance efficiency and service quality.

Support members by explaining available benefits and connecting them with appropriate resources.

Continue developing expertise and taking on additional responsibilities to create greater value within the role.

Requirements:

The ideal candidate is a detail-oriented and compassionate professional who enjoys helping others and thrives in a fast-paced, evolving environment. You should have strong communication skills, excellent organization, and the ability to manage sensitive information while delivering exceptional service.

Strong verbal communication skills with the ability to explain services, coordinate with provider offices, and gather scheduling information.

Strong written communication skills with the ability to create clear and concise messages for internal teams.

Excellent attention to detail and ability to collect, verify, and accurately enter data.

Strong organizational skills with the ability to manage multiple active cases and priorities.

Ability to adapt to changing processes and workflows in a fast-paced environment.

Comfortable asking questions, seeking support, and proactively solving problems.

Ability to perform internet research and navigate online resources effectively.

Basic technical troubleshooting skills.

Proficiency with common office tools, including Google Workspace, CRM systems, and related software.

Ability to work collaboratively with cross-functional teams.

A positive attitude, sense of humor, and willingness to contribute to a supportive team environment.

Previous experience in healthcare navigation, customer support, care coordination, or a related field is a plus.

Benefits:

This full-time contract position offers competitive compensation and the opportunity to contribute to a mission-driven healthcare organization.

Hourly pay of $20.72 USD in the United States.

Compensation determined based on location, skills, experience, and internal pay equity.

Opportunity to support meaningful healthcare outcomes and improve member experiences.

Collaborative team environment with opportunities to learn and grow.

Training and onboarding support to help you succeed in the role.

Exposure to healthcare operations, care coordination, and patient advocacy.

Opportunities to develop expertise and take on additional responsibilities over time.

Flexible remote work environment.

How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best!  Why Apply Through Jobgether?    Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.     #LI-CL1