Recruiter

Job Title: Recruiter

Location:- Chandigarh / Mohali (or applicable location)

Employment Type:- Full-Time

Job Summary

We are seeking a dynamic and result-oriented Recruiter to support hiring for International Customer Care/Customer Support operations. The incumbent will be responsible for sourcing, screening, and coordinating candidates for various customer service roles across international markets. The ideal candidate should have strong sourcing skills, excellent communication abilities, and experience hiring for voice, chat, email, and customer support processes.

Key Responsibilities

Talent Sourcing

• Source candidates through job portals, social media platforms, professional networks, and referrals.
• Build and maintain a pipeline of qualified candidates for international customer care positions.
• Utilize Boolean search techniques and innovative sourcing strategies to identify top talent.
• Conduct market mapping and competitor analysis for talent availability.

Candidate Screening & Assessment

• Review resumes and shortlist candidates based on job requirements.
• Conduct telephonic and virtual screening interviews.
• Assess candidates for communication skills, customer service aptitude, and cultural fit.
• Verify candidate qualifications, experience, and eligibility criteria.

Recruitment Coordination

• Schedule interviews with hiring managers and operations teams.
• Ensure smooth candidate experience throughout the recruitment process.
• Maintain recruitment trackers and candidate databases.
• Coordinate offer rollouts and pre-joining formalities.

Stakeholder Management

• Partner with hiring managers to understand hiring requirements and workforce demands.
• Provide regular hiring updates and recruitment metrics.
• Collaborate with HR and operations teams to meet hiring targets within timelines.

Reporting & Compliance

• Maintain accurate recruitment records and reports.
• Ensure adherence to company hiring policies and compliance requirements.
• Track sourcing effectiveness and recruitment KPIs.

Key Skills

• Strong candidate sourcing and talent mapping skills.
• Excellent verbal and written communication skills.
• Knowledge of recruitment lifecycle and hiring processes.
• Interviewing and candidate assessment skills.
• Stakeholder management and coordination.
• MS Excel and recruitment reporting.
• Ability to work in a fast-paced and target-driven environment.

Key Performance Indicators (KPIs)

• Number of sourced profiles per week.
• Interview-to-offer conversion ratio.
• Offer-to-join ratio.
• Time-to-fill positions.
• Candidate quality and hiring manager satisfaction.
• Achievement of monthly hiring targets & responsibilities