Recovery Specialist

Key Responsibilities:

• Make outbound calls to customers with overdue personal loan EMIs.
• Follow up with borrowers and remind them about pending payments.
• Negotiate and convince customers to make payments within agreed timelines.
• Record accurate call details, payment commitments, and account status in the system.
• Coordinate with field collection executives for escalated or unresolved cases.
• Ensure all communication complies with company policies and regulatory guidelines.
• Achieve monthly collection targets and productivity benchmarks.
• Handle customer queries and resolve issues with a professional and courteous approach.
• Maintain high standards of customer service during all interactions.

Required Skills & Qualifications:

• 1 - 4 years of experience in personal loan or unsecured loan collections (voice process).
• Basic computer knowledge.
• Experience using CRM / dialer systems.
• Strong convincing and follow-up skills.
• Ability to handle difficult customer conversations professionally.