Recovery Officer

Role & responsibilities

Key Responsibilities

• Monitor delinquent accounts and identify overdue payments.
• Contact customers through calls, emails, letters, and field visits to recover outstanding dues.
• Negotiate repayment plans and settlements with customers.
• Follow up regularly on promised payments.
• Maintain accurate records of collection activities and customer interactions.
• Coordinate with legal teams for accounts requiring legal action.
• Ensure compliance with company policies, banking regulations, and debt recovery laws.
• Prepare recovery reports and update management on collection performance.
• Investigate reasons for non-payment and recommend corrective actions.

Required Skills

• Strong communication and negotiation skills.
• Ability to handle difficult customer situations professionally.
• Knowledge of debt recovery processes and banking/financial regulations.
• Analytical and problem-solving abilities.
• Good documentation and report preparation skills.
• Proficiency in MS Office and recovery management systems.
• Attention to detail and result-oriented approach.

Key Performance Indicators (KPIs)

• Recovery percentage achieved.
• Reduction in overdue accounts/NPA levels.
• Collection efficiency.
• Resolution turnaround time.
• Compliance with regulatory and company guidelines.

Qualification:

• Experience in collections, recovery, banking, NBFC, or financial services is preferred.
• Knowledge of legal recovery procedures is an added advantage.
• 1-4 Yrs of experience in recovery role.
• Any graduate can apply