Recovery Executive

Department

Recovery

Industry

Publishing / Education

Position Summary

We are looking for a responsible and detail-oriented Credit Control Executive to manage customer outstanding payments, follow up on receivables, maintain credit records, and support effective collection processes. The candidate will coordinate closely with the Sales, Accounts, and Branch teams to ensure timely recovery of payments and healthy cash flow.

Key Responsibilities

• Monitor and manage outstanding payments from distributors, dealers, schools, institutions, and other customers.
• Conduct regular follow-ups through calls, emails, and other communication channels for timely payment collection.
• Prepare and maintain customer-wise outstanding and ageing reports.
• Coordinate with the Sales team and Branch offices regarding pending payments and collection commitments.
• Reconcile customer accounts and resolve payment-related discrepancies.
• Maintain accurate records of invoices, receipts, credit notes, and payment follow-ups.
• Review customer credit limits and escalate cases of overdue or high-risk accounts to the reporting manager.
• Follow up on post-dated cheques, bank transfers, and other payment commitments.
• Assist in preparing monthly MIS and collection reports.
• Support the Finance and Accounts team during audits and reconciliation processes.
• Ensure timely escalation of long-pending outstanding amounts.
• Coordinate with internal stakeholders to resolve billing, dispatch, return, or credit-related issues affecting collections.
• Maintain professional relationships with customers while ensuring effective and timely recovery.

Qualification

• Graduate in Commerce, Finance, Accounting, or a related field.
• Additional qualifications in Finance or Accounting will be an advantage.

Experience

• 25 years of experience in Credit Control, Accounts Receivable, Collections, or Recovery.Role & responsibilities

Preferred candidate profile