Recovery Executive
Iccs · Bengaluru · onsite · Posted 61d ago
₹2.2L - ₹2.5L PA1–2 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
- Contact customers regarding overdue credit card payments.
- Follow up through calls and other approved communication channels.
- Explain outstanding amounts, due dates, and payment options to customers.
- Negotiate and encourage customers to make payments or settle outstanding dues.
- Maintain proper records of customer interactions and payment commitments.
- Follow up on broken payment promises and delayed payments.
- Handle customer queries professionally and provide suitable resolution.
- Update collection status and remarks accurately in the system.
- Ensure compliance with company policies and recovery regulations.
- Maintain professional and ethical communication with customers.
- Meet daily, weekly, and monthly collection targets.
- Coordinate with the team leader and management regarding difficult or high-risk cases.
- Identify customers who require escalation or further legal/field recovery action.
Sourced from naukri
Skills
RecoveryDebt RecoveryDra Certified
About ICCS
Iccs
BPO
6k+
employees
2005
21 years old
Delhi/NCR, Delhi
India
₹2.3L – ₹2.5L PA
This role
About
Provider of Call Center Services in India for Call Center Outsourcing & Customer Support Services to different domains.
Industries
BPOBPO/KPO
Employee ratings
949 reviews
3.0/ 5
Culture
2.9
Career growth
2.6
Work-life
3.0
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