Receptionist

1. Front Desk Management

• Welcome and greet visitors, clients, and employees professionally.
• Guide visitors to the appropriate department or person.
• Maintain visitor entry and exit records.

2. Telephone and Communication

• Answer incoming calls and transfer them to the concerned departments.
• Handle customer enquiries and provide accurate information.
• Take messages and ensure timely communication with employees.

3. Visitor and Appointment Management

• Schedule appointments and coordinate meetings.
• Inform employees about visitor arrivals.
• Maintain meeting room schedules and availability.

4. Administrative Support

• Manage incoming and outgoing courier services and mail.
• Maintain files, registers, and office documents.
• Assist with data entry, printing, scanning, and photocopying.

5. Email Management

• Monitor the general office email inbox.
• Forward emails to the appropriate departments.
• Respond to routine enquiries professionally.

6. Office Coordination

• Coordinate with housekeeping, security, and other support staff.
• Ensure the reception area is clean, organised, and presentable.
• Monitor basic office supplies and report shortages.

7. Customer Service

• Handle visitor enquiries politely and professionally.
• Resolve basic queries or direct them to the appropriate team.
• Maintain confidentiality of company and visitor information.

8. Daily Reporting

• Maintain visitor logs, call records, and appointment schedules.
• Prepare daily reports when required.
• Report issues or important messages to the management team.

Required Skills

• Good verbal and written communication skills.
• Basic computer knowledge, including MS Word, Excel, and email.
• Professional telephone etiquette.
• Good organisational and multitasking abilities.
• Friendly attitude and customer service skills.
• Punctuality, patience, and attention to detail.