Receptionist

Job Summary

The Hospital Receptionist is responsible for managing the hospital's front desk and serving as the first point of contact for patients, attendants, visitors, and other stakeholders. The receptionist will provide courteous and professional assistance, manage patient registration and appointments, coordinate with hospital departments, handle telephone calls, and ensure smooth functioning of the reception area.

Key Responsibilities

• Greet and welcome attendants, visitors, and doctors in a polite and professional manner.
• Provide accurate information regarding hospital services, departments, doctors, visiting hours, and facilities.
• Assist patients with directions and guide them to the appropriate department or service.
• Maintain visitor records and follow hospital security and access-control procedures.
• Receive and appropriately distribute hospital correspondence, reports, and documents.
• Maintain proper records, registers, and front-office documentation.
• Ensure the reception area remains clean, organized, and professional.
• Follow all hospital policies, procedures, safety standards, and infection-control guidelines.
• Perform any other duties assigned by the Front Office Manager or Hospital Administrator.

Required Qualifications

• Minimum qualification: Graduate preferred.
• Diploma or certification in Hospital Administration, Front Office Management, or a related field is an advantage.
• Previous experience in a hospital, clinic, healthcare facility, hotel, or customer-service role is preferred.
• Basic computer knowledge and familiarity with MS Office or hospital management software.
• Good spoken and written communication skills.

Key Skills & Competencies

• Excellent communication and interpersonal skills.
• Pleasant and professional personality.
• Strong customer/patient service orientation.
• Good telephone etiquette.
• Ability to remain calm and polite under pressure.
• Good organizational and time-management skills.
• Attention to detail and accuracy.
• Ability to handle confidential information responsibly.
• Ability to work effectively with doctors, nurses, patients, attendants, and administrative staff.
• Knowledge of Hindi and English; knowledge of the local language is an advantage.