Receptionist

Where You Come In

We are seeking a professional, well-groomed, and courteous Receptionist to serve as the face of our organization. The ideal candidate will manage front-desk operations, deliver exceptional guest experiences, and provide administrative support.

Duties and Responsibilities:

1. Guest Relations & Communication:

• Handle guest queries and address complaints patiently; escalate complex situations to the reporting authority immediately.
• Initiate all communications in English, switching seamlessly to the visitor's preferred language (e.g., Hindi or Odia) to ensure comfort.
• Attend incoming phone calls, redirect them to the appropriate lines, take detailed messages, and the information to the concerned.

2. Front-Office Operations & Logistical Support:

• Maintain an accurate visitors logbook.
• Receive packages, deliveries, and postal letters, forwarding it promptly to the concerned person or department.
• Schedule meetings and appointments as instructed by the reporting authority.

3. Administrative & Financial Support:

• Regularly check, sort, and process emails.
• Maintain an organized filing system for all required documents.
• Keep an inventory of office supplies and ensure items are consistently stocked.
• Maintain an overview of office expenses and costs.
• Assist with travel arrangements and other administrative tasks under the guidance of the reporting authority.
• Perform any additional duties or tasks assigned from time to time.

Grooming & Presentation Standards

• Greeting Gesture: Welcome guests warmly upon entry and exit in the reception area/lobby using the standard "Namaskar" gesture with folded hands and a welcoming smile.
• Dress Code: Attire must consist of a Handloom Saree or Crepe Saree with a high-neck blouse, draped neatly in alignment with hospitality industry standards.
• Hair & Makeup: Hair must be tied back neatly so that no strands touch the face or neck. Minimal makeup is required, with natural-toned lipstick and nail polish.
• Professional Conduct: Maintain a smiling, pleasant, and highly professional demeanour toward everyone at all times.

What We Are Looking For

• Minimum Qualification: 12th standard pass required (bachelor’s degree or Diploma in Front Office Management / Hospitality is preferred).
• Minimum 6 months to 1 year of experience as a Receptionist, Front Desk Executive, or Customer Service Representative (preferably in the hospitality or corporate sector).
• Fluency in English, Hindi (both spoken and written); basic proficiency in Odia is preferred.
• Basic knowledge of MS Office (Word, Excel, Outlook) and comfortable handling email correspondence and digital calendar management.
• Hands-on experience operating multi-line phone systems, printers, and scanners.