Receptionist

Roles and Responsibilities

• Greet guests upon arrival, check-in, and provide information about hotel facilities.
  
• Handle guest requests, complaints, and feedback in a professional manner.
  
• Manage front desk operations, including handling phone calls, emails, and messages.
  
• Maintain accurate records of guest transactions and maintain confidentiality.
  
• Provide exceptional customer service to ensure high levels of satisfaction among guests.