Receptionist

Role & responsibilities

• Greeting and welcoming visitors professionally.
• Answering, screening, and directing phone calls.
• Managing appointments, calendars, and meeting schedules.
• Responding to emails and general inquiries.
• Providing accurate information to visitors and customers.
• Maintaining the reception area so it is clean and organized.
• Keeping visitor records
• Performing administrative tasks such as filing, photocopying, scanning, and data entry.
• Coordinating with staff and departments to pass on messages and requests.
• Handling basic customer concerns politely and escalating issues when necessary.