Receptionist

Role & responsibilities

Job Description

The Guest Relations Executive plays a vital role in enhancing the overall patient and visitor experience within a healthcare setting. This position acts as a liaison between patients, families, and healthcare professionals, ensuring that all guests receive exceptional care and service.

Patient and Visitor Relations

• Welcome and greet patients and visitors upon arrival.
• Provide comprehensive information about the facility, services, and procedures.
• Assist patients and visitors with navigation, wayfinding, and appointment scheduling.
• Address concerns, questions, and complaints with empathy and professionalism.
• Resolve issues promptly and effectively, ensuring patient satisfaction.
• Maintain a welcoming and supportive environment for all guests.
• Collaborate with healthcare professionals to address patient needs and concerns.

Communication and Coordination

• Communicate effectively with patients, families, staff, and other stakeholders.
• Maintain accurate records of patient interactions and concerns.
• Develop and implement strategies to enhance patient satisfaction.
• Provide feedback and recommendations to management regarding patient experiences.

Operational Support

• Assist with the development and implementation of patient experience programs.
• Maintain a clean, organized, and inviting environment for guests.
• Manage patient feedback systems and surveys.
• Participate in team meetings and professional development opportunities.

Key Competencies

• Empathy and Compassion: Understanding and responding to the needs and emotions of patients and visitors
• Service Orientation: Going above and beyond to provide exceptional service.
• Communication Skills: Clearly and effectively communicating with diverse individuals.
• Problem-solving Skills: Identifying and resolving issues in a timely and efficient manner.
• Teamwork and Collaboration: Working effectively with colleagues and other departments.

Responsible for any other additional responsibilities assigned by the Management from time to time.