Receptionist

Core Roles and Responsibilities1. Patient Welcoming & Registration

• Greeting visitors warmly to create a helpful first impression.
• Checking prescriptions or doctor notes carefully.
• Creating requisition slips by entering required medical tests into the computer system.

2. Billing & Financial Management

• Collecting payments accurately via cash, credit/debit cards, or digital wallets.
• Verifying credit requisitions for patients with insurance or corporate tie-ups.
• Balancing the daily cash register and handing over transaction logs to the Branch Manager every evening.

4. Communication & Inquiry Handling

• Answering phone calls to address general queries, explain health packages, and quote test prices.
• Scheduling appointments and confirming them for different lab and radiology tests.

5. Report Management & Internal Coordination

• Tracking report statuses by communicating with the lab technicians and doctors.
• Handing out medical reports securely after confirming the identity of the person picking them up.
• Maintaining patient privacy and keeping all personal medical records strictly confidential.