Receptionist

Roles & Responsibilities:

• Coordination with all Departments (Internally / Externally).
• Preparing Daily MIS.
• Raising Indent for Branch based on the requirements.
• Ensuring smooth patient flow.
• Minimizing the patient time and process.
• Coordinating with patients till they walk out.
• Maintaining Registers in Consultation room and Investigation Room.
• Maintaining employee attendance and monitoring staff leave and timings.
• Arranging alternative staff and doctors while they are on leave.
• Ensure smooth functioning of all healthcare operations in the assigned hospital.
• Responsible for day to day operations of the branch focusing on customer service, quality, people management and process adherence.
• Attending patient Complaints of your zone & speaking to them personally.
• Drive Standard Operating Procedures for service excellence.
• Ensure smooth functioning of the assigned branch.
• Tracking branch performance.
• Focus on patient satisfaction and quality.
• Raising the Cash / Debit Card, Credit Cards bills accordingly as per the specification.
• Handling and handing over the cash to the authorized person (Centre Head / Accountant) properly.
• At all point of time, physical cash should tally with ERP.
• Making proper entries & accounting for Credit Cards, Cheque and International Currency.

* Responsibilities can be modified subject to necessity.

Contact: [phone removed]