Receptionist
Anshu Keshri · Lucknow · onsite · Posted 38d ago
About a minute. You'll make an account on the way through.
About this role
Role & responsibilities
Welcome and greet guests warmly upon arrival and manage smooth check-in and check-out procedures.
Answer incoming phone calls promptly, handle guest inquiries, and take reservations or messages accurately.
Perform basic computer billing, generate accurate final invoices, and handle payment processing (cash, card, UPI/online transfers).
Address guest requests, queries, and complaints efficiently to ensure a pleasant stay.
Maintain daily guest registers, booking logs, and front office record-keeping.
Coordinate with housekeeping and staff to ensure rooms are clean and ready for guest arrival.
Preferred candidate profile
Education: Minimum Higher Secondary (10+2) or Graduate in any field (Hospitality/Hotel Management background is a plus).
Experience: 02 years of experience as a Front Desk Executive, Receptionist, or Customer Support role in a hotel/hospitality setting. Freshers with good communication skills are welcome.
Skills:
Basic computer proficiency (MS Excel, Word, and billing/PMS software).
Good verbal communication skills in English and local languages.
Polite, welcoming demeanor with strong problem-solving and customer service skills.
Basic mathematical/numerical ability for quick cash and bill calculations.
Sourced from naukri