Receptionist

Job Summary

To provide a professional, courteous, and patient-friendly experience at the hospital reception by efficiently managing patient registration, appointments, enquiries, and front-office activities while ensuring smooth patient flow and coordination with various hospital departments.

Responsibilities

• Patient Reception & Registration: Welcome and assist patients, attendants, and visitors professionally. Register new patients and update existing patient details in the hospital software. Verify patient information and maintain accurate records. Guide patients through the consultation and hospital process.
• Appointment Management: Schedule, reschedule, and confirm patient appointments. Coordinate doctor schedules and daily appointment lists. Manage walk-in patients and ensure smooth patient flow. Inform patients about consultation timings and waiting periods.
• Patient Guidance & Coordination: Guide patients to OPD, Optometry, Diagnostics, Pharmacy, Billing, Counselling, and other departments. Coordinate with doctors, optometrists, technicians, billing, pharmacy, and other support teams. Assist patients with basic queries regarding hospital services and procedures.
• Telephone & Enquiry Handling: Handle incoming calls and patient enquiries professionally. Provide accurate information regarding doctors, appointments, timings, and services. Make appointment confirmation and follow-up calls when required. Escalate complaints or complex queries to the concerned senior/team.
• Billing & Documentation Support: Coordinate with the billing team for registration and billing-related requirements. Assist with collection/verification of required patient documents. Maintain front-office registers, records, and daily reports. Ensure patient information and documents are handled confidentially.
• Patient Experience: Maintain a courteous, empathetic, and patient-centric approach. Support elderly patients and patients with visual difficulties. Handle patient concerns calmly and professionally. Maintain cleanliness, discipline, and professional standards at the reception area.

Skills

• Good verbal and written communication skills.
• Good interpersonal and customer-service skills.
• Basic computer knowledge and ability to use hospital software.
• Good organizational and multitasking abilities.
• Professional grooming and positive attitude.
• Ability to work effectively in a busy hospital environment.
• Kannada and English communication skills preferred/mandatory as per branch requirement.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.