Receptionist

Key Roles & Responsibilities

1. Front Desk Management

• Welcome visitors, customers, clients, vendors, and guests professionally.
• Maintain visitor entry register and inform concerned departments.
• Ensure proper seating and hospitality for guests.
• Handle incoming and outgoing calls politely and professionally.
• Transfer calls/messages to concerned employees.

2. Customer Coordination

• Coordinate with sales team regarding customer appointments and site visits.
• Guide walk-in customers about projects and direct them to sales executives.
• Follow up with customers for meetings, documents, or scheduled visits if required.
• Maintain customer inquiry records.

3. Office Administration

• Maintain cleanliness and neatness of reception area, management cabins, and meeting rooms.
• Coordinate with housekeeping staff for office hygiene and maintenance.
• Monitor office supplies such as stationery, pantry items, water bottles, etc.
• Maintain inward/outward courier and document records.

4. Meeting & Hospitality Coordination

• Arrange tea/coffee/water for management and visitors.
• Coordinate meeting room bookings and readiness.
• Support management during client meetings and official visits.

5. Communication & Coordination

• Coordinate with HR, Admin, Sales, CRM, and Project Teams for day-to-day activities.
• Share important messages and visitor information promptly.
• Maintain professional communication with all departments.

6. Attendance & Discipline

• Ensure punctuality and professional behavior.
• Follow office dress code and grooming standards.
• Maintain polite behavior and positive attitude with customers and staff.
• Ensure reception desk is attended during office hours.

7. Documentation & Records

• Maintain files, visitor logs, courier records, and contact databases.
• Assist in preparing reports, letters, and office documents if required.
• Handle basic MS Office work (Excel, Word, emails).

8. Vendor & Facility Coordination

• Coordinate with maintenance staff, housekeeping, security, and vendors.
• Report office maintenance issues to Admin department.
• Ensure smooth front office operations daily.

Preferred candidate profile

• 03 years in Front Office / Reception / Customer Service
• Experience in Real Estate industry preferred