Receptionist

Position: Receptionist
Location: Thane, Maharashtra
Department: Front Office / Administration
Employment Type: Full-Time
Industry: Hair Transplant & Aesthetic Healthcare
Experience: 1-3 years preferred

About the Role

We are looking for a professional, well-groomed, and customer-focused Receptionist to join our Thane clinic. The Receptionist will be the first point of contact for patients and visitors and will be responsible for creating a welcoming, organized, and professional clinic experience.

The ideal candidate should have excellent communication skills, a pleasant personality, good administrative abilities, and the ability to manage multiple responsibilities in a fast-paced healthcare environment.

Key Responsibilities

• Welcome and professionally attend to patients and visitors at the clinic.
• Manage patient appointments, consultations, follow-ups, and scheduling.
• Handle incoming and outgoing calls and provide accurate information to patients.
• Coordinate with doctors, consultants, clinic staff, and management regarding appointments and patient requirements.
• Maintain patient records, appointment details, and front-desk documentation.
• Follow up with patients regarding appointments and scheduled consultations.
• Handle basic billing, payment coordination, receipts, and related front-office activities.
• Ensure the reception area and patient waiting area are clean, organized, and presentable.
• Respond to patient queries professionally and escalate complex concerns to the appropriate team.
• Maintain confidentiality of patient and clinic information.
• Coordinate with the sales/consultation team for patient enquiries and follow-ups.
• Assist in maintaining daily reports, registers, and other administrative records.
• Support the clinic team with day-to-day administrative and front-office activities.
• Ensure a positive patient experience throughout the patient's visit.

Required Skills & Qualifications

• Graduate or equivalent qualification preferred.
• 13 years of experience in reception, front office, customer service, hospitality, or healthcare preferred.
• Excellent verbal and written communication skills.
• Good interpersonal and customer-handling skills.
• Basic knowledge of MS Office, Excel, email, and computer applications.
• Good organizational and time-management skills.
• Professional appearance and positive attitude.
• Ability to multitask and work effectively under pressure.
• Fluency in English and Hindi; Marathi communication skills will be an advantage.
• Prior experience in a clinic, hospital, salon, aesthetic, or healthcare environment will be preferred.

Ideal Candidate

The ideal candidate should be:

• Patient and empathetic while interacting with patients.
• Confident and professional in communication.
• Well-organized and attentive to detail.
• Presentable and courteous.
• Comfortable handling calls, appointments, and patient queries.
• Proactive and responsible toward assigned duties.
• Able to maintain professionalism and confidentiality at all times.

What We Offer

• Professional and structured work environment.
• Opportunity to work in the growing healthcare and aesthetic industry.
• Learning and career growth opportunities.
• Supportive team environment.
• Competitive salary based on experience and suitability.