Receptionist Front Office Executive

Dr. Rajeevs Wellness, operated by Dr. Rajeev’s Abhi Healthcare Pvt. Ltd., is a growing homoeopathic and integrative wellness clinic chain headquartered in Ranchi. The organisation provides clinic-based and online consultations, along with homoeopathic and herbal products. It aims to build a strong network of wellness clinics and preventive healthcare services across India.

Job Responsibilities

• Welcome patients and visitors, ensuring a pleasant and professional front-desk experience.
• Manage patient appointments, waiting queues, and coordination with doctors.
• Handle incoming patient calls, appointment confirmations, follow-ups, and re-bookings.
• Maintain patient records, billing entries, call logs, and lead registers accurately.
• Update daily records using basic computer applications and Google Sheets.
• Explain consultation fees and available payment methods to patients.
• Send appointment reminders, follow-up messages, and promotional flyers through WhatsApp Business.
• Prepare and share daily patient visit and collection reports with the concerned team.
• Assist patients with general queries and coordinate with the clinic staff for smooth operations.
• Support pharmacy counter activities and other branch operations whenever required.
• Perform tele-calling and multitasking responsibilities as per branch requirements.

Required Skills

• Good verbal communication in Hindi, English, and the local language.
• Basic computer knowledge and familiarity with Google Sheets.
• Knowledge of WhatsApp Business and handling patient communication.
• Appointment Scheduling and Front Desk Management.
• Patient Handling and Customer Service.
• Tele-calling and Follow-up Management.
• Basic Billing and Record Maintenance.
• Multitasking and Coordination Skills.

Candidate Profile

• Candidates who have completed 12th standard or graduation are eligible to apply.
• Freshers and candidates with 0 - 2 years of experience are welcome.
• Experience in a clinic, hospital, healthcare centre, or front-office role will be preferred.
• Should have a pleasant personality and a patient-friendly approach.
• Must be organised, attentive to detail, and capable of maintaining accurate records.
• Should be comfortable handling calls, managing appointments, and supporting multiple tasks.

Working Days and Timings

• Working Hours: 10:00 AM to 7:00 PM
• Working Days: 6 days a week
• Weekly Off: One rotational weekly off as per the branch roster; Sunday off is not guaranteed.
• Work Type: On-site, clinic-based role.

Salary and Benefits

• Fixed salary plus performance-based incentives.
• Structured training and standard operating procedures.
• Career growth opportunities in an expanding healthcare organisation.
• Employee discount of 15%–25% on medicines.
• Professional work environment.